Deferral of payment is only available to business clients. Please contact us at: sales@fastekas.com

Carriers apply their own weight and dimensions restrictions. You can find these restrictions when you enter your order information on our platform and get offers from different carriers. Hover the mouse over the question mark to see more detailed information.

You have to indicate the value of your parcel. Additional charges may apply when shipping to third countries. The exact value of the parcel will also help calculate the compensation in case of lost or damaged shipment.

If customs establishes that the package contains goods different from those indicated in the description or there is a mistake in the purpose of shipping, additional charges may apply or the parcel may be returned to the sender.

Paslaugos anuliavimas apmokestinamas 4.5 Eur suma. Norint atšaukti užsakymą kreipkitės į fastekas.eu personalą el. paštu: sales@fastekas.com.

You must apply the shipping labels to the packaging securely and in a clearly visible place. Your parcel will travel a long distance, and the shipping label is its “passport” that helps it safely reach its destination: sales@fastekas.com.

You must apply the shipping labels to the packaging securely and in a clearly visible place. Your parcel will travel a long distance, and the shipping label is its “passport” that helps it safely reach its destination.

If your shipment has been damaged or is missing at the carrier’s fault, you may be entitled to a compensation under the Warsaw-Montreal Convention. Find out more in the section “Carrier liability”.

If the collection address is located outside of city, in a district, or a village, we recommend placing the order before 11:30. If the address is in one of the main cities, please place your order before 14:30. In case the order is placed later, parcel collection may be scheduled for the following day.

You can pay for services in a way that is most suitable for you: Paysera, SEB, Luminor, Swedbank, Danske Bankas, PayPal.

Please contact us about your order at: sales@fastekas.com from 8:00 – 17:00 on business days. Our staff will provide you with all the necessary information.

To inquire about a late delivery please contact us at: sales@fastekas.com from 8:00 – 17:00 on business days. Our staff will provide you with all the necessary information.

This payment method is not available. You can pay for services via Paysera, SEB, Luminor, Swedbank, Danske Bankas, PayPal, or by visiting the fastekas.eu

No, it will not. Your parcel will be weighed and measured at the terminal.

Yes, you can deliver your package to one of the indicated pick-up points. Before you do, please make sure your order information is correct. Print out the shipping label and apply it to the packaging in a clearly visible place.

Yes, some of the carriers deliver shipments on Saturdays, but they do not collect parcels. You can find out more information concerning the weekend delivery costs and other related services by contacting as at: sales@fastekas.com.

Yes. Please contact us at: sales@fastekas.com and our staff will help you. This service is payed. Fee – 3 EUR.

Yes, you must print out the shipping label, otherwise the courier may not accept the parcel or have to enter the information by hand. This service is payed. Fee – 2 EUR.

In case of damaged or missing shipment, a complaint must be filed in 10 business days from the date of delivery. Complaints filed after this period may not be accepted.

Your package is insured by our standard shipment insurance of 120 EUR. For information on additional insurance and a list of costs, please contact our staff at: sales@fastekas.com.

In case of damaged or missing shipment, a complaint must be filed in 10 business days from the date of delivery. Complaints filed after this period may not be accepted.

Please log in to your account to access your invoices. After you place at least one order, an “Invoices” section will appear in your account where you can track all invoices for the services performed.

Log in and access “My account” section to change your information. After you place an order, you will receive an invoice with the details of a different company or a different natural person. Please contact us at: sales@fastekas.com.

The courier will contact you before collecting your shipment. This ensures smooth and effective transactions.

No. In this case, you may deliver the package yourself to the nearest pick-up spot before 19:00 on business days.

fastekas.eu stengiasi kaip įmanoma greičiau išnagrinėti visas pretenzijas ir pateikti klientui atsakymą per 15 kalendorinių dienų arba informuoti apie pretenzijos eigą.

You will need to know if any of these charges apply to your shipment: VAT, customs duty, and/or other charges if your parcel is shipped from the third countries or outside of EU. For more detailed information, please contact Customs of the Republic of Lithuania.

You can order shipping services from abroad to Lithuania. When ordering import service, please indicate the exact weight, dimensions, and delivery address, so that the collection and delivery of the parcel is smooth and with no additional fees.