Terms and Conditions
1. General provisions
1.1. fastekas.eu paslaugų Terminai ir Sąlygos (toliau – Taisyklės) nustato paslaugų teikimo tvarką MB FASTEKAS įmonės priklausančiame tinklalapyje - www.fastekas.eu . Pateikiami reikalavimai paslaugų užsakymui ir vykdymui, teikiamų paslaugų ribojimai gabenant siuntas Lietuvos Respublikos teritorijoje ir už jos ribų, atsakomybės, skundų ir pretenzijų nagrinėjimo ir žalos atlyginimo tvarkos nuostatos.
1.2. Tarpininkas teikia Siuntų vežimo ir su tuo susijusias paslaugas (toliau – Paslaugos), kurios apmokestinamos Tarpininko internetinėje svetainėje www.fastekas.eu numatyta tvarka.
1.3. The Intermediary shall provide Services via Couriers, i.e., the Intermediary does not directly carry out the collection, transportation, and other Services. Despite this, the Intermediary shall remain directly responsible to the Customer for the proper provision of Services.
1.4. The Customer shall place orders in accordance with the procedure described in Terms and Conditions.
1.5. Before placing an order, the Customer shall confirm that he/she has read the Terms and Conditions and agrees to comply with them.
2. DEFINITIONS
2.1. Tarpininkas – MB FASTEKAS.
2.2. Customer – legal or natural person, who is using the Intermediary’s Services without any additional written contracts between himself and the Intermediary. Shipment collection form shall be treated as a contract.
2.3. Parties – Intermediary and Customer together.
2.4. Parcel – a single unit (envelope, box, roll, tray, etc.) of properly packaged and labelled (with a unique number – bar code) items.
2.5. Shipment – one or several Parcels which are sent by one Sender to one Recipient, and which are described in a single Shipping document, including correspondence, postal parcels, packages, pallets, cargo, and parcels sent via Self-Service Terminals.
2.6. Shipment Document – an invoice, waybill, manifest, or another paper or electronic document issued by the Intermediary or the Customer, in accordance with which the Shipment is handed to a Courier, collected, and transported.
2.7. Sender – legal or natural person who hands over a properly prepared (packaged and labelled) Shipment to be delivered to a Recipient specified by him.
2.8. Recipient – legal or natural person who is indicated on the Shipment packaging and in the Shipment Document as the person authorized to receive the Shipment.
2.9. Vežėjas – trečios šalies kurjerių (vežėjų) kompanija, kurią, pateikdamas Siuntos užsakymą, pasirinko Klientas arba Kliento vardu parinko Tarpininkas ir kuri faktiškai vykdo Siuntų gabenimą, priimant Siuntas iš Siuntėjo ir įteikiant jas Gavėjui. Tarpininko Kurjerių sąrašas skelbiamas www.fastekas.eu tinklalapyje.
2.10. Courier – a person representing the Carrier in collecting the shipments from the Sender, transporting them, and delivering them to the Recipient.
2.11. Self-Service Shipping – a service where the Shipment is shipped (dispatched and/or retrieved) via the Self-Service Terminal.
2.12. Self-Service Terminal – any of the self-service shipping terminals where shipments can be dispatched or retrieved.
2.13. Additional Services – Services chosen by the Customer when placing an order and provided by the Intermediary for an additional fee.
2.14. Additional Price – an amount related to the provision of Services by the Intermediary, which, for objective reasons, could not be included (accurately determined) in the shipping price at the time of inquiry or confirmation of the order, but which is necessary for the successful execution of the shipping order. When placing a shipping order, the Customer assumes the risk of incurring this additional price and agrees to pay it at his own expense.
2.15. Evaluated Shipment – additional Shipment insurance. The value of Shipment specified by the Customer shall be reimbursed to the Customer in case of damage or loss at the fault of the Courier of the Intermediary.
2.16. International Shipment – Shipment shipped from one country to another.
2.17. Warsaw Convention – Convention for the unification of certain regulations related to international carriage by air, signed on the 12th of October, 1929, in Warsaw, or the 1999 Montreal Convention, whichever is applicable.
2.18. CMR Convention - Convention on the Contract for the International Carriage of Goods by Road (Geneva, 19 May 1956).
2.19. Business Day – any calendar day of the year designated by the State as a working day in the country of dispatch, transit, or delivery.
2.20. Draudžiami siųsti daiktai – daiktai, kurių gabenimas yra uždraustas pagal bent vienos iš valstybių, kurių teritorijoje teikiamos Tarpininko Paslaugos (t.y. išsiuntimo, tranzito ar paskirties punkto valstybės), teisę. Gabenant Siuntą oro transportu, prie draudžiamų siųsti daiktų, taip pat, priskiriami daiktai, nurodyti Tarptautinės civilinės aviacijos organizacijos (ICAO) priimtuose norminiuose teisės aktuose. Draudžiamų siųsti daiktų sąrašas skelbiamas www.fastekas.eu tinklalapyje.
2.21. Nekompensuojami daiktai– www.fastekas.eu tinklalapyje.
2.22. Nutolusi vietovė– www.fastekas.eu tinklalapyje.
2.23. Non-Standard Shipment – Shipment and/or Parcel that does not meet any one or more of the standard measurements specified in part 4 of Terms and Conditions.
2.24. Destroyed Shipment – destruction of the Shipment when it is impossible to deliver it to the Recipient specified by the Customer, and/or return to the Customer.
2.25. Value of the Shipment – the price of the items shipped within the Shipment which shall only be determined on the grounds of documents that directly substantiate the purchase (or cost of production) of the items.
2.26. Export Service – type of service when the Shipment is collected in Lithuania and delivered to an address outside of Lithuania specified by the Customer.
2.27. Import Service – type of service when the Shipment is collected from an address outside of Lithuania specified by the Customer and delivered to an address in Lithuania.
3. TYPES OF SERVICES
3.1. Tarpininkas, pasitelkęs Kurjerį, teikia Siuntų vežimo ir su tuo susijusias paslaugas, kurios apmokestinamos Tarpininko www.fastekas.eu tinklalapyje numatyta tvarka.
3.2. Types of Services provided by the Intermediary via a Courier:
3.2.1. Shipment collection from a Sender’s address and Shipment delivery to a Recipient’s address - a service when the Sender hands the package to the Courier, and the Courier delivers the Shipment to the Recipient.
3.2.2. Shipment collection from a Sender’s address and delivery to a Self-Service Terminal – a service when the Sender hands the package to the Courier and the Recipient retrieves it from a Self-Service Terminal.
3.2.3. Shipment delivery from a Self-Service Terminal to a Self-Service Terminal – a service when the Sender delivers the package himself to a Self-Service Terminal, and the Recipient retrieves it from a Self-Service Terminal.
3.2.4. Shipment delivery from a Self-Service Terminal to a Recipient’s address – a service when the Sender delivers the package himself to a Self-Service Terminal, and the Courier delivers the Shipment to the Recipient’s address in Lithuania or another country.
3.2.5. Kitos Siuntų vežimo paslaugos, išvardintos Tarpininko tinklalapyje www.fastekas.eu.
3.3. Shipment collection and delivery is available in Lithuania and abroad. Shipments outside Lithuania can only be delivered to/from countries listed on the Intermediary’s website.
3.4. Sending Shipments via Self-Service Terminals:
3.4.1. Shipments are delivered to Omniva Self-Service Terminals (Lithuania, Latvia, Estonia);
3.4.2. . Self-Service Terminals are only for small Shipments – parcels up to 30 kg. The standard package sizes (S, M, L) are described and explained in part 4 of Terms and Conditions.
3.4.3. Once a Shipment is placed in a Self-Service Terminal, the Recipient receives a text message and an email (if specified) with information on how to retrieve the Shipment.
3.4.4. If the Recipient fails to collect the Shipment within 2 (two) days, a reminder is sent to the Recipient three days after the delivery of the Shipment to the Self-Service Terminal.
3.4.5. The Recipient must collect the Shipment within 7 days as of the date of receipt of the text message or email (if specified). Shipments not collected on time shall be returned to the Customer for an additional fee.
3.4.6. Daugiau informacijos apie naudojimąsi Siuntų savitarnos terminalais Tarpininko tinklalapyje www.fastekas.eu arba el. Paštu: sales@fastekas.com .
4. SHIPMENT SIZE AND WEIGHT RESTRICTIONS
4.1. Maximum package dimensions for door-to-door delivery by courier:
4.1.1. ESPARCEL ECONOMY, and EXPRESS:
1) Non-standard size consignment handling fee (edge> 120 cm or actual weight> 70 kg). An additional fee of EUR 80.00 applies to each non-standard size package in the consignment.
2) Non-reloadable pallet fee (ESPARCEL reserves the right to charge an additional service fee for any shipment that requires special service by ESPARCEL decision. Applies to each non-reloadable pallet in the shipment - an additional fee of 150.00 Eur.
3) Maximum permissible dimensions:
* For packages up to 70kg - 120x80x80cm
* For pallets up to 1000kg - 120x120x160cm
4.1.2. TNT / FEDEX ECONOMY, and EXPRESS:
1) Non-conveyor consignment (SNC) - the premium applies if at least one package of the consignment has the listed characteristics. Packages weighing less than 30 kg and not palletised, which cannot be transported on conveyors at TNT / FEDEX terminals for the following reasons:
* The following package dimensions are exceeded: 120 (length) x 70 (width) x 60 (height) cm.
* The package is tubular, cylindrical and can slide off the conveyor.
* Barrels and bottles with liquid that are transported on a conveyor can lose stability and fall, injuring workers, damaging equipment and other cargo.
Additional fee of 45.00 Eur.
2) Exceeding the permissible dimensions (SED) - loads weighing more than 30 kg, the dimensions of which exceed the EXPRESS service (120x100x120cm), ECONOMY service (240x120x180cm) - an additional fee of 55.00 Eur.
3) Unloaded consignment (SNS) - the premium applies to all consignments, at least part of which is unloaded. These are cargoes that cannot be loaded on top of other consignments because they are packed in a "pyramid" way or marked with special stickers (DO NOT STACK). Note: The surcharge payable does not constitute a service order and does not guarantee TNT / FEDEX that the consignments in question will not be loaded during transport.
Additional fee of 150.00 Eur.
4) Maximum permissible dimensions:
* ECONOMY service up to 1000kg - 240x120x180cm
* EXPRESS service up to 500kg - 120x100x120cm
4.1.3. ITELLA:
1) Maximum permissible dimensions:
* Weight up to 31.5kg; Length up to 180cm; Width up to 60cm; Height up to 60cm
* Total limit of the sum of edges, cm - (a + b + h≤300)
4.1.4. GLS:
1) Maximum permissible dimensions:
* Weight up to 40kg; Length up to 200cm; Width up to 80cm; Height up to 60cm
* Total constraint of the edges of the sum, cm - (b + h) x2 + a = <300
2) Minimum permissible dimensions:
* Length 15cm; Width 10cm; Height 5cm
4.1.5. DPD:
1) Maximum permissible dimensions:
* Length: min. - 16 cm, max. - 175 cm (longest edge of the package)
Width: min. - 12 cm
* Packing max. volume: 300 cm = ((height + width) x 2) + longest edge
* Weight: 31.5 kg; NOTE: Packages heavier than 31.5 kg must be repackaged so that none of them exceeds 31.5 kg.
4.1.6. VENIPAK:
1) Maximum permissible dimensions:
* Total limit of the sum of edges, cm - (width + height) x2 + length
* Length up to 240cm
* Standard pallet weight up to 700kg
* Package weight up to - 30kg
IMPORTANT: Packages heavier than 30 kg must be transported on pallets or in containers that allow normal mechanized handling.
4.2. "Volumetric weight of a consignment" means the weight of the consignment or package as determined by its actual occupancy in the vehicle. The volumetric weight of an EXPRESS consignment is calculated according to the following formula (length x width x height) divided by 5000. The volumetric weight of an ECONOMY consignment is calculated according to the following formula (length x width x height) divided by 4000.
4.3. The price of the Shipment is calculated according to the weight of the Shipment actually determined at the Courier Terminal or the volume weight of the Shipment, whichever is greater. If it turns out that the price of the Services paid by the Customer to the Intermediary at the time of placing the order does not correspond to the actual price of the Shipment, the Intermediary sends an additional invoice and the Customer undertakes to pay it.
4.4. Non-standard consignments that exceed the permitted dimensions of carriers or do not comply with the established rules are subject to additional fees and surcharges.
4.5. Non-standard consignments shall be collected (assembled) and delivered in accordance with a separate agreement of the Parties, if it is possible to transport them.
5. SERVICE FEES AND PAYMENT
5.1. Pervežimui perduotas Siuntas
5.2. Klientai už Paslaugas atsiskaito Paslaugos užsakymo metu per internetinę bankininkystę www.fastekas.eu tinklalapyje.
5.3. The Customer shall receive the VAT invoice for the Services provided by the Intermediary in his email together with the Shipping documents.
5.4. If it becomes apparent that the Intermediary has to pay an Additional price or fee to the Courier, the Intermediary issues an additional invoice that the Customer is obliged to pay.
6. PLACEMENT OF ORDERS
6.1. . Orders for Shipment collection shall only be accepted from a Sender who has paid the Intermediary for the Services in accordance with the procedures outlined in clause 5.2 of Terms and Conditions.
6.2. Order placement types:
6.2.1. Užpildant užsakymo formą www.fastekas.eu tinklalapyje.
6.2.2. Elektroniniu paštu sales@fastekas.com
6.3. Orders for Shipment collection are accepted only on business days, except in the case of Self-Service Terminal orders.
6.4. If, after placing the order, circumstances arise that prevent the use of the Services ordered, the Intermediary shall contact the Customer and offer an alternative service. The Customer has the right to refuse the proposed alternative and cancel the order.
6.5. Užsakymai, pateikti pildant užsakymo formą www.fastekas.eu, taip pat užsakymai, pateikti el. paštu, laikomi priimtais tik gavus Tarpininko patvirtinimą dėl užsakymo elektroniniu paštu. Negavęs užsakymo patvirtinimo per 1 (vieną) darbo valandą nuo užsakymo apmokėjimo, Klientas apie tai turi informuoti Tarpininką el. paštu sales@fastekas.com arba telefonu +370 653 71225.
6.6. If the order is placed by the times indicated below, the Shipment is collected from the Sender on the same Business Day:
6.6.1. By 15:00 p.m. in the major cities in Lithuania;
6.6.2. By 10:00 a.m. in other locations.
6.7. The order is considered placed upon the Customer’s receipt of the order confirmation from the Intermediary.
6.8. If the order is placed later than specified in clause 6.6, the Shipment is collected the following Business day.
6.9. In case of Shipment delivery from/between Self-Service Terminals, the Customer himself is responsible for the delivery of the Shipment to a Self-Service Terminal within 7 calendar days from order confirmation.
6.10. The Customer has the right to cancel the order until the Shipment is payed for. After the Shipment is payed for, the Customer loses the right to cancel the order.
6.11. The Customer shall immediately inform the Intermediary if he wishes to cancel the delivery of a Shipment already collected by a Courier. The Intermediary shall attempt to stop the shipment, however, does not guarantee that and is not liable for the delivery of the Shipment. In the event of Shipment cancellation, the amount payed by the Customer for the delivery of Shipment shall not be refunded and the Customer is obliged to pay any additional charges related to the return of the Shipment to the Intermediary.
6.12. Upon placing an order, the Customer confirms that the data provided by him about the Shipment and other matters related to the provision of Services is complete, sufficient, and correct, and that the Customer’s use of the Intermediary’s Services shall not violate any legal, Intermediary, Courier, or third party rights. The Courier of the Intermediary is not obliged to verify the information provided by the Customer, and in the case of incorrect information the Intermediary may suspend the provision of Services and/or independently decide on the further provision of Services.
6.13. Apart from other necessary requisites, the Customer shall specify the Sender’s and the Recipient’s telephone numbers, in case the Courier needs to contact the Sender and/or the Recipient concerning any questions related to the delivery. When delivering a Shipment abroad, a telephone number used by the Recipient abroad must be indicated.
6.14. In the event of an incorrect shipping order (e.g., the Courier is handed the wrong Shipment, or the wrong telephone number is specified), the Services of the Intermediary shall be deemed to have been properly completed and the amount paid for them shall not be refunded.
7. LABELLING THE SHIPMENT PARCEL
7.1. Each individual Shipment and Parcel must be labelled with a bar code label and the details of the Sender and the Recipient received from the Intermediary.
7.2. The Shipping label must be applied to the largest top surface area of the package. The shipping label cannot be applied in the area where two packaging surfaces are joined.
7.3. If certain services require labelling the package with special labels or tape, the labels must be affixed in a clearly visible way, and the tape must stick to all surfaces of the package.
7.4. Iin special cases when it is not possible to use the order form online, the following details must be attached to Shipments (to be attached to the top area of each Parcel in printed capital letters):
7.5. Daugiau informacijos apie Siuntų žymėjimą sales@fastekas.com
8. SHIPMENT PACKAGINGS
8.1. The Sender must comply with the requirements set forth by the Intermediary and package the Shipments in such a way that they do not endanger the Courier, third parties, transportation vehicle, other Shipments therein, the environment, and that does not allow to access the contents of the Shipment without damaging the packaging.
8.2. Packaging must protect its contents from damage during loading, sorting, or transporting, as well as when it is tipped in all directions, shaken, or dropped from a height of up to 0.9 meters, and under temperature fluctuations.
8.3. Items which require temperature control during transportation must be handed over for delivery only in thermal insulation containers or special vehicles.
8.4. Signs such as “handle with care”, “fragile”, etc. are not necessary. These signs are for informational purposes only and shall not be taken into account during the process of transportation.
8.5. If the packaging does not meet the requirements, the Intermediary shall not be liable for the safe transportation of the Shipment, shall not compensate the Customer for any losses suffered, and shall have the right to file a claim against the Customer for damages caused to the Courier or third parties.
8.6. Daugiau informacijos apie Siuntų pakavimą www.fastekas.eu
9. SHIPMENT COLLECTION
9.1. Shipments are collected on Business Days from 8:00 a.m. to 19 p.m. If the order is placed during the times listed in clause 6.6, the Shipments are collected on the same Business Day.
9.2. The Sender shall facilitate the collection of Shipments on Business Days from 8:00 a.m. to 19 p.m.
9.3. If a Shipment paid for by the Customer and confirmed by the Intermediary is not collected, the Customer shall immediately contact the Intermediary.
9.4. The Sender shall present the Courier with the Shipment prepared for delivery along with the Shipping Document, which, in accordance with the requirements of Terms and Conditions, shall specify the details of the Sender and the Recipient, and any additional services required, as well as any other necessary documents.
9.5. Siuntėjas pasirašo Siuntos dokumente, nurodydamas savo vardą, pavardę.
9.6. Klientas atsako už visus dėl Siuntėjo klaidingai ar netiksliai nurodytų duomenų Tarpininko patirtus nuostolius.
9.7. The Customer shall present a properly packaged and labelled Shipment to the Intermediary’s Courier. The Intermediary shall not be liable for any damage, destruction, or loss of the Shipment due to improper Shipment packaging. The Shipment may be returned to the Customer if it is established that the Shipment is improperly prepared (packaged) for transportation (shipping) or does not meet other requirements of Terms and Conditions. In this case, the amount paid for the provision of Services shall not be refunded to the Customer.
9.8. If a Shipment is travelling outside of the EU, the Sender must ensure that all details and documents required by customs for import, export, or other formalities are provided along with the Shipment. All costs related to customs procedures (including duties) shall be paid by the Customer or by the Recipient, if indicated by the Customer. If the Recipient of the Shipment fails to pay the additional costs or the Additional Price, it must be covered by the Customer.
9.9. The Courier collects the Shipments ready for dispatch from the Sender by signing the Shipping document, a copy of which shall remain with the Sender.
9.10. The Courier has the right not to accept unpacked, improperly packed, unlabelled, improperly labelled, Non-Standard Shipments, Shipments that do not correspond with the information provided at the time of placing the order, or Shipments that contain Prohibited Items, etc.
9.11. The Courier has the right not to wait for the Shipment to be prepared for collection.
9.12. The Courier loads Shipments under 30 kg into the transportation vehicle himself.
9.13. The Sender shall load Shipments that require the use of special loading equipment into the transportation vehicle.
9.14. In case the shipping label/sticker is not printed out, the Courier may present a waybill to be completed at the Shipment collection address with the Sender’s and Recipient’s details, and any other information necessary for Shipment delivery.
9.15. It may be requested that a parcel to be transported outside of Lithuania is opened in order for the Courier to inspect its contents. After the Courier inspects the contents of the package, the Shipment shall be closed at the place of collection.
9.16. Shipment shall be considered accepted for transportation:
9.16.1. if using a Courier – when the Courier accepts the Shipment and signs the Shipping Document;
9.16.2. if using Self-Service Terminals – when the Sender places the Shipment in the Self-Service Terminal;
10. SHIPMENT DELIVERY
10.1. Shipments are delivered on business days only, except in the case of delivery via Self-Service Terminals.
10.2. Tarpininkas negarantuoja, kad Kliento Siunta bus pristatyta tam tikru laiku ir (ar) konkrečią datą, nebent Klientas užsako Garantuoto pristatymo paslaugą. Daugiau informacijos apie papildomas Paslaugas www.fastekas.eu
10.3. Pervežimui perduotas Siuntas galima sekti/stebėti www.fastekas.eu tinklalapyje. Informacija apie Siuntos buvimo vietą taip pat teikiama telefonu +370 653 71225. Klientas, norėdamas gauti informaciją telefonu, privalo žinoti Siuntos numerį. Siuntą galima stebėti iki 30 (trisdešimt) kalendorinių dienų nuo jos išsiuntimo.
10.4. The Intermediary does not monitor the transportation of the Shipment (change of status) and does not inform the Customer about it. The Customer is responsible for tracking the Shipment and shall immediately inform the Intermediary in case of any problems.
10.5. The Shipment may be delivered to a neighbouring address if the specified Recipient is unable to receive it, but only if the Shipment is signed for.
10.6. In case of Shipment delivery from/between Self-Service Terminals, the dispatch and retrieval of Shipments is possible at any time of any day and shall be carried out independently by the Customer.
10.7. During the delivery of the Shipment to the Recipient, the person accepting the Shipment must clearly sign the Shipment document with his name, surname, time of delivery, and his signature (in case of electronic Shipment delivery confirmation, the Recipient’s details are entered by the Courier, and the person accepting the Shipment signs it).
10.8. The Recipient shall accept the Shipment delivered by the Courier within a time that allows to avoid unduly delay of transportation vehicle.
10.9. The Shipment is deemed delivered (handed) to the Recipient when the Recipient or his agent accepts the Shipment from the Courier and signs the Shipment Document. When the Shipment is delivered to a Self-Service Terminal, it is considered delivered when the Recipient opens the Self-Service Terminal box door.
10.10. At the time of Shipment delivery, the Recipient must inspect the packaging of the Shipment in the presence of the Courier. If the Recipient notices any damage to the packaging, he shall note this in the Shipment Document. If the Recipient requests, the damaged package shall be opened and, if its contents are damaged as well, this shall also noted in the Shipment Document.
10.11. In case of Self-Service Terminal delivery – photograph the Shipment and immediately contact the Intermediary.
10.12. If, during the delivery of the Shipment, the Recipient of the Shipment does not note any damages in the Shipment document, the Services shall be deemed properly provided by the Intermediary. The Intermediary shall not be liable for any damage to the Shipment or part thereof if this fact was not noted in the Shipment Document at the time of Shipment delivery.
10.13. If the Recipient refuses to accept the Shipment or is not found at the address specified by the Sender, the Shipment is returned to the terminal of the Courier and the Customer is informed by email. If the Customer requires, the unaccepted Shipment may be delivered again for an additional fee. In case the Shipment is not accepted within 7 calendar days from the day of dispatch of the Shipment at no fault of the Courier, the Shipment is returned to the Customer without prior arrangement. The Customer shall cover the Intermediary’s costs related to returning of the undelivered Shipment.
10.14. The Customer’s Shipment which cannot be delivered to the Recipient or returned to the Customer may be kept (stored) by the Intermediary for a pre-approved Additional Price upon the Customer’s request.
10.15. The Recipient must unload the Shipments which require the use of special loading equipment.
10.16. Collection and delivery of Shipments from/to Remote Locations in Lithuania or abroad may be delayed and the quality of service may suffer. Before shipping to Remote Locations, the Customer shall contact the Intermediary, and the Intermediary shall indicate a preliminary Shipment delivery time.
10.17. In certain cases, Shipments to foreign countries cannot be delivered to the specified Recipient’s address (door-to-door), therefore, when sending Shipments abroad, it is recommended to check the Recipient’s post index/post code and verify that delivery to the specified address is possible and/or whether any additional fees of delivery to Remote Locations apply.
10.18. Nutolusių vietovių sąrašas skelbiamas www.fastekas.eu tinklalapyje.
10.19. In cases when the Shipment cannot be delivered without additional Courier fees, the Intermediary has the right to suspend the delivery of the Customer’s Shipment (provision of Services) until the Customer pays or confirms in writing to the Intermediary that he accepts these additional costs. The costs suffered by the Intermediary due to the suspension of delivery shall be borne by the Customer.
10.20. The Courier of the Intermediary shall preserve the document confirming the delivery of the Shipment as well as any other Shipment Documents for 3 (three) months after the completion of the Services.
11. PROHIBITED ITEMS
11.1. Naudojantis Tarpininko paslaugomis siųsti Draudžiamus siųsti daiktus yra griežtai draudžiama. Draudžiamų siųsti daiktų sąrašas skelbiamas www.fastekas.eu tinklalapyje.
11.2. The Sender is responsible for the contents of the Shipment. By submitting a shipping order to the Intermediary, the Customer confirms that the Shipment contains no Prohibited Items. Neither the Intermediary, nor the Courier shall be liable for the collected Shipments that contain Prohibited Items.
11.3. The Intermediary and/or the Courier has the right to suspend the delivery of the Shipment and inspect its contents at any time if it can be reasonably suspected that the Shipment contains Prohibited Items, or the Shipment may endanger the Courier or human safety and/or health, the environment, or third parties, in which case, the Intermediary and/or the Courier shall have the right to take all necessary security measures, including notifying the competent authorities, destruction of the Shipment at the Customer’s expense, etc.
11.4. . The Customer shall cover any costs or losses suffered by the Intermediary due to transportation of Prohibited Items.
11.5. The Intermediary and/or the Courier shall have the right to transfer the seized or confiscated Shipments to the law enforcement or customs authorities of the Republic of Lithuania at their request.
11.6. At the request of the Intermediary, the Customer shall collect the Shipment that contains Prohibited Items at his own expense within 7 days from the request of the Intermediary. If the Shipment is not collected, the Intermediary (Courier) has the right to destroy the Shipment.
11.7. Unpackaged or improperly packaged shipments, as well as non-standard shipments the transportation of which was not previously arranged with the Intermediary shall be treated as Prohibited Items.
12. NON-COMPENSATION ITEMS
12.1. By sending Non-Compensation items, the Customer assumes the risk of damage to these items.
12.2. The Intermediary and/or the Courier shall have the right to suspend the delivery of the Shipment and inspect its contents at any time if there are suspicions that the Shipment handed to the Courier may contain Non-Compensation Items and these items may endanger the Courier, human safety and/or health, the environment, or third parties.
12.3. During the delivery of Shipment the Courier presumes that the Shipment does not contain Non-Compensation Items and does not take any additional measures to prevent damage to the Shipment.
12.4. In cases when it is impossible to send a Shipment that contains Non-Compensation Items (e.g., they are significantly damaged), the Customer shall collect such Shipment at his own expense within 7 days from the Intermediary’s request. If the Shipment is not collected, the Intermediary (Courier) has the right to destroy the Shipment.
12.5. The Customer shall cover any costs or losses suffered by the Intermediary due to transportation of Non-Compensation Items (e.g., Non-Compensation Items damage other Shipments).
12.6. Tarpininkas neprisiima atsakomybės dėl siunčiamų neregistruotųjų, sekimo numerio neturinčių siuntų naudojant Lietuvos pašto arba Deutsche post (Packet priority; Letter priority) paslaugas. Pilna atsakomybė dėl dingusių ar nepristatytų siuntų atitenka Klientui. Siuntos draudimas ar kompensacija už patirtus nuostolius, bei siuntimo išlaidas šiems siuntimams netaikoma dėl neįmanomo siuntos atsekamumo.
13. CUSTOMS DUTIES
13.1. If a Shipment is travelling outside of the EU, the Sender must ensure that all details and documents required by customs for import, export, or other formalities are provided along with the Shipment.
13.2. All costs related to customs procedures (including duties) shall be paid by the Customer or by the Recipient, if indicated by the Customer. If the Recipient of the Shipment fails to pay the additional costs or the Additional Price, it must be covered by the Customer.
13.3. The Customer is responsible for tracking the Shipment and shall immediately inform the Intermediary in case of any problems.
13.4. For Shipments outside of the European Union, the customs intermediary fee of 15 EUR is applicable to shipments valued at over 1000 EUR. For shipments imported into Lithuania from countries outside of the European Union, a fee of 25 EUR is applicable in all cases. Customs import duties are charged to the Recipient directly.
14. ADDITIONAL SERVICES AND FEES
14.1. When placing an order, the Customer may request Additional Services that are charged additionally.
14.2. Papildomų paslaugų sąrašas ir aprašymai pateikti Tarpininko tinklalapyje www.fastekas.eu.
14.3. In certain cases when the Intermediary suffers additional expenses related to the delivery of the Shipment, the Customer shall pay additional fees.
14.4. The following is a non-exhaustive list of possible additional fees that the customer may be required to pay:
14.4.1. if the Recipient refuses to accept the delivered Shipment and it must be returned to the Sender, the Customer shall bear the return costs;
14.4.2. if the weight and/or size of the Shipment is not the same as the shipment dimensions indicated in the Shipment order, an additional fee shall be applied for the actual weight (or size) of the Shipment;
14.4.3. additional fees apply when shipping/collecting Shipments to/from remote areas, Remote Locations, islands;
14.5. Daugiau informacijos apie priemokas www.fastekas.eu.
15. LIABILITY OF THE PARTIES AND COMPENSATION FOR DAMAGES
15.1. The Parties shall be liable for non-fulfilment or improper fulfilment of obligations under the procedures established in Terms and Conditions and the legislation of the Republic of Lithuania.
15.2. INTERMEDIARY’S LIABILITY:
15.2.1. Intermediary’s liability for each destroyed, lost, or damaged Shipment shall be determined and limited in accordance with Warsaw or CMR Conventions (hereinafter “Conventions”) or any other legislation of the Republic of Lithuania implementing or ratifying these Conventions or other applicable statutory provisions. In all other cases where the Conventions or other mandatory provisions of the Republic of Lithuania do not apply, the Intermediary shall only be liable for reasonably negligent, unprofessional conduct and the Intermediary’s liability shall be limited to proven damage which shall not exceed 50 EUR. Shipments of higher value transported by sea/air, road and rail transport may be additionally insured at the Customer’s request for an additional fee.
Siuntų gabenimas renkantis Deutcshe post vežėją:
Packet tracked siuntoms:
Kai kroviniai nėra papildomai apdrausti, Fastekas atsakomybė dėl patirtos žalos yra griežtai ribojama siuntos/ krovinio svoriu. Visos kitos nuostolių ar žalos rūšys nėra įtraukiamos (įskaitant ir paprastą pelną, pajamas, interesus, ateities verslo galimybes). Fastekas atsakomybė yra ribojama faktine siuntos verte, išreikšta grynaisiais pinigais, ir negali būti didesnė: 14 JAV dolerių ekvivalentas eurais /kg siuntoms, gabenamos oro arba kitu, ne kelių transportu; arba 7 JAV dolerių ekvivalentas eurais/kg siuntoms, gabenamoms kelių transportu. Fastekas savo ruožtu gali pasiūlyti Siuntėjui draudimą, kuris siuntos dingimo ir fizinės žalos atvejais padengia faktinę vertę. Siuntėjas, sumokėdamas atitinkamą mokestį (10% nuo draudžiamos vertės, bazinis startas 20.00 EUR be PVM), turi užpildyti draudimui skirtą važtaraščio dalį arba Fastekas automatinių sistemų pagalba pageidauti draudimo. Siuntos draudimas nepadengia netiesioginių bei pavėlavimo sukeltų nuostolių ar žalos. Siuntos laikomos dingusiomis, jeigu siunta nebuvo pristatyta gavėjui per 2 mėnesius (60 kalendorinių dienų) nuo išsiuntimo dienos. Siuntos nėra laikomos dingusiomis, jeigu siunta užstrigo muitinėje, siunta yra grąžinama atgal siuntėjui, nepraėjo 2 mėnesių (60 kalendorinių dienų) terminas pristatymui arba nerastas gavėjas/atsisakoma priimti siuntinį.
Letter priority, letter tracked, packed priority siuntoms:
Kai kroviniai nėra papildomai apdrausti, Fastekas griežtai nekompensuoja patirtos žalos letter priority, letter tracked, packed priority siuntimo tipams. Visos kitos nuostolių ar žalos rūšys nėra įtraukiamos (įskaitant ir paprastą pelną, pajamas, interesus, ateities verslo galimybes). Fastekas savo ruožtu gali pasiūlyti Siuntėjui draudimą, kuris siuntos dingimo ir fizinės žalos atvejais padengia faktinę vertę. Siuntėjas, sumokėdamas atitinkamą mokestį (10% nuo draudžiamos vertės, bazinis startas 20.00 EUR be PVM), turi užpildyti draudimui skirtą važtaraščio dalį arba Fastekas automatinių sistemų pagalba pageidauti draudimo. Siuntos draudimas nepadengia netiesioginių bei pavėlavimo sukeltų nuostolių ar žalos. Siuntos laikomos dingusiomis, jeigu siunta nebuvo pristatyta gavėjui per 2 mėnesius (60 kalendorinių dienų) nuo išsiuntimo dienos. Siuntos nėra laikomos dingusiomis, jeigu siunta užstrigo muitinėje, siunta yra grąžinama atgal siuntėjui, nepraėjo 2 mėnesių (60 kalendorinių dienų) terminas pristatymui arba nerastas gavėjas/atsisakoma priimti siuntinį.
15.2.2. Be The Intermediary shall materially responsible for direct damage caused by:
15.2.2.1. loss of Shipment;
15.2.2.2. damaged or otherwise impaired Shipment at the Courier’s fault;
15.2.3. The Recipient shall note the damage to the Shipment immediately upon delivery of the Shipment as stated in clause 10.11. Subsequent claims shall not be accepted by the Intermediary and the Customer shall not be entitled to compensation for the damage caused.
15.2.4. The Intermediary shall not be responsible or compensate damage in these cases:
15.2.4.1. lost or damaged Prohibited Items;
15.2.4.2. samaged Non-Compensation Items;
15.2.4.3. the Shipment cannot be delivered at the Recipient’s fault;
15.2.4.4. damage is caused due to inaccurate, incorrect, or insufficient data specified in the Customer’s order.
15.2.4.5. damage is caused by the Sender due to violation of requirements for Shipment packaging and labelling of shipped items (goods) set forth in Terms and Conditions;
15.2.4.6. damage due to the natural properties of shipped items (goods) which caused them to be completely or partially lost or damaged: cracked, rusted, crumbled, broken;
15.2.4.7. the Recipient did not note any damages to the packaging or the Shipment at the time of delivery, accepted the Shipment and confirmed the fact by signing (from the moment of acceptance of the Shipment all risk of accidental loss or damage to the Shipment’s contents shall pass to the Recipient);
15.2.4.8. the Recipient did not photograph the Shipment at the time of retrieving it from a Self-Service Terminal and did not contact the Intermediary;
15.2.4.9. the Customer did not file a claim within the period indicated in clause 16.1;
15.2.4.10. the Customer’s Shipment was confiscated by state authorities;
15.2.4.11. the Shipment is damaged due to the Sender’s fault or negligence, or due to the contents of the Shipment;
15.2.4.12. other cases where the Shipment was damaged due to the Customer’s fault.
15.2.4.13. The Intermediary shall not be liable for any harmful effects temperature may cause to the Shipment.
15.2.5. Indirect damages suffered by the Customer, including loss of income or profit and non-material damage, including damaged reputation shall not be compensated.
15.2.6. The Intermediary shall compensate for reasonable damage within 30 calendar days from the date of response to the claim, unless otherwise agreed between the Intermediary and the Customer.
15.3. CUSTOMER’S LIABILITY:
15.3.1. The Customer is liable for the contents of the Shipment, proper preparation of the Shipment and Shipment Documents, proper packaging and labelling of the Shipment, deliberate or negligent inclusion of Prohibited Items in a Shipment handed over to the Courier, and other provisions of Terms and Conditions. The Customer shall compensate the Intermediary and third parties for any damages and additional expenses incurred (legal, storage, destruction, etc.) by the violation of these provisions, regardless of the country in which they occurred.
15.3.2. The Customer assumes the risk of damage to Non-Compensation Items.
15.4. The Parties shall be exempted from their liability in Force Majeure circumstances
15.5. The Parties agree to cooperate in recovery of any losses caused by guilty third parties (the Sender of the Shipment, Recipient, Courier, other persons) and suffered by either of the Parties.
16. CLAIMS
16.1. The Customer has the right to submit a claim for: (i) a damaged Shipment not later than within 7 (seven) calendar days from the receipt of the Shipment; (ii) a lost Shipment not later than within 7 (seven) calendar days from the dispatch of the Shipment; (iii) insufficient quality of Service not later than within 7 (seven) calendar days from placing the order.
16.2. If no claim is submitted within the period specified in clause 16.1, the Shipment shall be deemed properly delivered and the order fully and well competed.
16.3. Pretenzija turi būti teikiama el.paštu sales@fastekas.com
16.4. The claim must include the following details:
16.4.1. Location and date of submission of the claim;
16.4.2. Description of the complaint, including the Shipment collection and delivery dates, contents of the Shipment, Shipment number.
16.5. Required attachments to the claim:
16.5.1. A copy of the Shipment Document;
16.5.2. Invoice for the purchase of goods (to estimate the value of the Shipment).
16.6. The damaged Shipment and its contents shall be stored together with its packaging until the claim is settled.
16.7. The Intermediary shall examine the claim submitted by the Customer and provide the Customer with a response to the Claim to the Customer’s indicated email address not later than within 10 (ten) days as of its receipt.
16.8. Claims submitted after the period specified in clause 16.1 shall not be considered.
17. UPDATING TERMS AND CONDITIONS
17.1. Taisyklės atnaujinamos pagal poreikį. Naujausią galiojančių Taisyklių versiją, informaciją apie naujas teikiamas paslaugas bei kitą informaciją Tarpininkas skelbia www.fastekas.eu tinklalapyje.
17.2. In the event of a change in legislation referred to in these Terms and Conditions, the new provisions of this legislation shall directly apply.